Frequently asked questions about the website

Q: How do I reset my password, use my member profile or search for seminars?
A: We've got answers for you on our tutorial page !

Q: Why did you change the website? 
A: We’ve been hearing from members that the ACAC website wasn’t easy to navigate, and it was difficult to find the information they are looking for. Because we changed member databases to a new provider, we used the opportunity to improve and update our website at the same time. 

This updated version of the website features easy-to-use navigation and direct access to all of the information you want to see right from your member profile, including currency of CC hours, your registration status, reminders to renew your CPR/First Aid and more.

The website has been designed in a way that matches how you, our members, find information.
Q: Is this going to cost members money?
A: No. This was a special project utilizing current operational funds. 

Q: Did you consult with members on the development of the website?
A: Yes. We conducted user experience testing when developing the navigation in order to ensure that members were able to find information where they intuitively searched for it. By conducting this testing with a group of members, we were able to streamline our navigation based on member feedback. 

Q: My question isn’t here!
A: That’s okay. Email us at and we’ll get back to you as soon as possible.