The ACAC is responsible for investigating complaints about chiropractors through a formal process as set out in the Health Professions Act:

  1. A complaint is made in writing and submitted to the Complaints Director.
  2. The Complaints Director provides a copy of the complaint to the identified chiropractor.
  3. The identified chiropractor will provide a response to the issues raised in the complaint and provide his or her explanation of the situation.
  4. An investigator may be assigned and will contact the complainant and anyone associated with the complaint.
  5. The Complaints Director will review the complaint information and determine if the complaint can be resolved, should proceed to a Hearing Tribunal, or must be dismissed.

To ensure a full, fair and complete investigation, complaints must be filed in writing. The ACAC accepts complaints via email, fax, or mail. To file a complaint, the complainant must provide all of the following:

  1. Complainant’s full name, address and telephone number.
  2. A detailed description of the complaint, including the name of the chiropractor.

Submit complaints to:

Dr. Brian Gushaty, Complaints Director
Alberta College and Association of Chiropractors
11203 70 Street NW
Edmonton AB  T5B 1T1
fax: 780.425.6583